If you've ever had to yell “representative!” multiple times into the phone just to get past a support robot, you're not alone. Sadly, that kind of disconnected, delayed support is what many companies have come to expect from their EDI provider. But it doesn’t have to be that way.
At Nexus VAN, we built a support model that puts people first—your people, and ours. No phone maze. No auto-responder loops. Just real help from real experts, every time.
Our U.S.-based team of EDI professionals answers every support request. You won’t have to explain what an 856 is or which ERP you’re using. Our team already knows—because they’ve seen it all.
We’ve worked side by side with EDI coordinators at Under Armour, Subaru of America, and more. We spent more than a year on-site at Amazon to implement EDI with their domestic and international trading partners, integrating with a new ERP system during one of their biggest supply chain shifts to date. Amazon needed a partner who could handle complexity—they brought us in because of our deep experience.
And long before that, our team helped Honda launch its Honda Approved EDI Program in Marysville, Ohio, back in the early 1990s. We’ve been in the trenches with the biggest names in the game, and that experience directly benefits every client we serve today.
At most VAN providers, once you’re past implementation, the handoff begins. You’re shuffled from a project manager to a support ticketing system, and then maybe to someone offshore who’s never seen your setup. You spend more time re-explaining your issue than actually resolving it.
At Nexus VAN, there is no handoff. You’ll work with the same dedicated team from the very first onboarding call through your day-to-day operations. That means:
Your rep doesn’t disappear once you go live—they stick with you because our model is built around month-to-month service. We don’t lock you into a long-term contract. That means your rep has every reason to keep earning your business, month after month, with quick answers, helpful guidance, and proactive support.
It’s the difference between being treated like a ticket number and being treated like a partner.
We respond to every support request within one business day—usually much faster. There’s no outsourced handoff or delay. No ticket vortex. Just the help you need, when you need it.
Because when it comes to EDI, time matters. Whether it’s resolving a failed document, updating a partner map, or getting visibility into a file status—waiting days (or even hours) can cost you money and time.
Let’s talk. You’ll get a real human on the line—no yelling “representative” required.
Contact us or schedule a demo.
